FAQs | JapSpeed
Orders & General
Can I collect my order?
Collection may be available on selected products. We recommend contacting us before ordering to confirm availability.
Can I return a product if it doesn’t fit my vehicle?
Yes, returns are accepted on unused items in their original packaging and condition. If you’re unsure about compatibility before ordering, we recommend contacting us first so we can confirm fitment for your vehicle.
Can I speak to someone before I buy?
Absolutely. Our team is available to provide expert advice on compatibility, performance goals and build recommendations. Contact us and we’ll help you choose the right parts.
What payment methods do you accept?
We accept all major debit and credit cards including Visa, Mastercard and American Express, along with secure online payment options. Available methods will be displayed clearly at checkout for your convenience. We also offer a wide range of finance options.
Do you offer finance or payment plans?
Yes, we offer flexible payment options on selected products, allowing you to spread the cost. Finance availability will be shown on eligible product pages. We use Klarna, Clearpay and PayPal Finance.
Can I cancel or change my order after placing it?
If your order has not yet been dispatched, we may be able to amend or cancel it. Please contact us as soon as possible to request any changes.
Product Quality & Performance
What materials are Japspeed performance parts made from?
Japspeed products are manufactured using high-quality materials including stainless steel, aluminium, silicone and reinforced steel components depending on the application. These materials are selected for durability, performance and long-term reliability.
Are Japspeed products OEM quality or aftermarket upgrades?
Japspeed specialises in premium aftermarket upgrades designed to meet or exceed OEM standards. Many components are engineered to improve airflow, cooling, handling and overall driving performance.
Are your products suitable for UK driving conditions?
Yes. Japspeed parts are designed for real-world driving, including UK road conditions. Components are built to withstand varying temperatures, road salt, moisture and daily driving demands.
Installation
Do your products come with fitting instructions?
Many products include fitting instructions where applicable. Some upgrades are straightforward to install, while others may require additional mechanical knowledge or professional fitting.
Do I need specialist tools for installation?
Most parts can be installed using standard workshop tools. However, certain upgrades such as suspension components, exhaust systems or engine parts may require specialist equipment or professional installation.
Will fitting aftermarket parts affect my vehicle warranty?
This depends on your vehicle manufacturer and the type of modification. If your vehicle is still under warranty, we recommend checking with your dealer before installing performance upgrades.
Do you offer installation services?
Japspeed does not directly offer installation, but we can recommend experienced garages and advise whether a product is suitable for DIY fitting.
Shipping & Delivery
Where do you deliver to?
We deliver across the UK and offer international shipping on selected products. Available delivery options will be shown at checkout.
How long does delivery take in the UK?
Delivery times vary depending on stock availability and product type. Most UK orders are dispatched quickly and delivered within a few working days.
Do you offer next-day delivery?
Next-day delivery may be available on selected in-stock items. This option will be displayed at checkout where applicable.
How are large items delivered?
Large items such as exhaust systems, intercoolers and suspension kits are shipped using specialist couriers to ensure safe and secure delivery.
Can I track my order?
Yes. Once your order has been dispatched, you will receive tracking information so you can monitor your delivery.
Returns & Exchanges
What is your returns policy?
Returns are accepted on unused items within the returns period. Products must be uninstalled, unused and in original packaging to be eligible.
How do I arrange a return or exchange?
To arrange a return or exchange, contact our team with your order number and reason for return.
Are there any non-returnable items?
Certain products such as special-order or made-to-order parts may not be eligible for return. Please check product details before ordering.
How long do refunds take?
Refunds are typically processed within a few working days after the returned item has been received and inspected.
Warranty & Support
Can you help me choose the right parts for my car?
Yes. We can recommend compatible upgrades based on your vehicle, driving style and performance goals.
Do you offer advice for performance builds?
Absolutely. Whether you’re building a track car, daily driver or drift setup, our team can help you select the right components.
Which vehicles do Japspeed parts support?
Japspeed supports a wide range of Japanese performance vehicles including:
- Nissan 350Z / 370Z
- Nissan Silvia / 200SX
- Nissan Skyline
- Honda Civic Type R
- Subaru WRX / STI
- Mitsubishi Evolution
- Toyota Supra
- Lexus IS200
- Mazda performance platforms
Can you help with complete upgrade packages?
Yes. We can recommend complete upgrade packages including exhaust systems, induction kits, cooling upgrades, suspension components and braking upgrades to create a balanced performance build.
Do your products come with a warranty?
Most Japspeed products include a manufacturer’s warranty. Warranty coverage may vary depending on the product, so we recommend checking individual product pages or contacting us for details.
